Since coming to Malaysia, I have dealt with the Inland Revenue Board (as it’s called here)only by mail or through my past employers….This was the first year that I have had to go in to a tax office to figure out how much I owe as I changed jobs at the end of last year.
While Malaysia has greatly improved its government services over the years I’ve been here and by improved I’m talking about the immigration department which really has gone from a third world nightmare to a decently run agency with set rules and regulations, I still didn’t expect much from the tax department.
However, I was pleasantly surprised….I was led into a room of computers where a Malay gentleman who spoke very good English helped me find my account on-line through the E filing system and set it up correctly with a password….Within fifteen minutes, everything was completed….Not only did I not owe anything for 2009, I was due back a refund which will be coming to me in 30 days.
The service was really, really good….I’ve always said that two of the biggest factors that stop Malaysia from competing in the global marketplace are customer service and corruption….My recent experiences in immigration have also been very positive….Malaysia’s on the right track I think.
Their website is not bad either….
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