My wife had surgery a couple of months ago to remove two benign growths on her thyroid….The hospital where this occurred was Perak Community Specialist Hospital.
The surgery went well and there was no complications….She was required to stay two additional days after the surgery which is customary in this case.
However, the hospital stay was horrible-rude nurses, being shifted around from room to room three in all after paying for a single room , and the worst thing was the construction that was going on the whole time my wife was attempting to rest after her surgery….They were renovating the floor-something that should be done when there are no patients around….Instead you have the sound of hammering and power tools going in constantly not to mention the workmen walking in and out of your room while your wife lies ill in bed having just had surgery.
I felt a reduction in our bill was due….They refused but advised me to make a complaint which I did….Nothing has happened despite following up so I officially give up but needless to say I will never use that hospital again.
Here’s my original complaint letter….
My wife xxxxxxx underwent surgery at your hospital July 07, 2010 on her Thyroid. Acct#xxxxxx
I would specifically like to complain about several issues and request a partial refund on the room charges.
The main issue I have is with the construction that was going on all day during her stay. This involved drilling, hammering and all types of racket as well as workers going in and out of her room while she was trying to sleep after her surgery. I think that this is extremely unprofessional and no way to run a hospital. To make matters worse, she was also moved around three times during her stay and one nurse on her floor was particularly rude.
If you are going to do a massive renovation such as this, you should close the hospital ward temporarily. It is ridiculous to expose sick people recovering from operations to this type of environment.
Considering the uncomfortable room and what a terrible time she had there after her surgery, I am expecting a partial refund of the room rate I paid which the clerks at the payment office refused to grant me at the check out time.
I look forward to hearing back from you.